Terms and Conditions

 

Maison Tsumiki

 

Welcome to Maison Tsumiki. We are committed to providing a safe and professional experience for our clients. Please read the following Terms and Conditions carefully before using our services. By booking an appointment, you agree to these terms.

 

1. General Terms

 

1.1 Maison Tsumiki strives to deliver professional services using high-quality products and techniques.

1.2 All treatments are carried out by qualified stylists.

1.3 Clients must inform staff of any allergies, skin sensitivities, or medical conditions prior to their appointment. Maison Tsumiki cannot be held responsible for issues arising from undisclosed information.

 

2. Consultations and Risks

 

2.1 A consultation will be conducted before major treatments such as coloring, bleaching, perming, or straightening.

2.2 While we aim to achieve the desired results, outcomes may vary depending on hair condition and history.

2.3 Maison Tsumiki will not be liable for results impacted by prior treatments at other salons, home care mistakes, or pre-existing hair or scalp damage.

 

3. Refund and Compensation Policy

 

3.1 If you are dissatisfied with any aspect of your service, please contact Maison Tsumiki within 7 days of your appointment so that we have an opportunity to assess and address your concern.

3.2 Where reasonably required, clients must return to the salon for an in-person assessment before a correction, refund, credit or other remedy can be considered.

3.3 Maison Tsumiki must be given a reasonable opportunity to inspect the result and, where appropriate, offer a correction or other remedy before the hair is altered by another salon, stylist or third party.

3.4 If the hair has been cut, coloured, chemically treated, corrected or otherwise altered by another salon or person before Maison Tsumiki has had a reasonable opportunity to assess it, we may be unable to verify the original result or determine the cause of the concern. This may affect the remedy we are able to offer.

3.5 Photographs may assist us in reviewing a concern but may not replace an in-person assessment where an assessment is reasonably necessary.

3.6 Maison Tsumiki does not reimburse the cost of services performed by another salon, stylist or third party unless this has been agreed to by Maison Tsumiki in advance or is otherwise required by law.

3.7 Change-of-mind refunds are not provided for completed services. Where there is a problem with a service, the appropriate remedy will be determined after assessment and may include a correction, partial refund, full refund or another appropriate remedy, depending on the circumstances and applicable consumer law.

3.8 Where a client alleges that a service has caused a physical injury, allergic reaction, scalp condition or other medical issue, Maison Tsumiki may request appropriate supporting information, such as a medical assessment, where reasonably necessary to investigate the claim.

3.9 A refund, credit, complimentary service or other remedy provided as a gesture of goodwill does not, by itself, constitute an admission of fault or liability.

3.10 Nothing in this policy excludes, restricts or modifies any rights or remedies available to consumers under the Australian Consumer Law that cannot lawfully be excluded.

4. Late Arrivals and Cancellations

 

4.1 Clients are required to arrive on time for their appointment. Arriving more than 15 minutes late may result in reduced service time or the need to reschedule.

4.2 Cancellations or rescheduling requests must be made at least 24 hours in advance. Late cancellations may incur a cancellation fee.

4.3 Repeated no-shows or late cancellations may result in restrictions on future bookings.

 

5. Responsibility for Personal Belongings

 

5.1 Clients are responsible for their personal belongings while at the salon.

5.2 Maison Tsumiki is not liable for any loss, theft, or damage to personal items during the visit.

 

6. Aftercare

 

6.1 Aftercare instructions will be provided following treatments. Clients are expected to follow these instructions to maintain the results.

6.2 Maison Tsumiki cannot be held responsible for issues arising from failure to follow aftercare guidelines.

6.3 For delicate treatments like bleaching, we recommend using the appropriate professional hair care products to preserve hair health.

 

7. Photography and Social Media

 

7.1 The salon may take photographs of completed hairstyles and use them for marketing or social media purposes.

7.2 Clients will be asked for consent prior to any photography. If you do not wish to have your photos used, please notify our staff.

 

8. Product Purchases and Returns

 

8.1 Products purchased at Maison Tsumiki may be returned or exchanged if they are unopened and returned within 7 days of purchase.

8.2 Opened or used products, as well as issues arising from misuse, will not be eligible for returns or exchanges.

 

9. Health and Hygiene

 

9.1 We adhere to strict hygiene protocols, ensuring all tools and equipment are properly sanitized for each client.

9.2 For safety purposes, clients are expected to follow the instructions of our stylists during treatments.

 

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